Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.
To start a return, log in to your customer account and click "Request a return".
Items sent back to us without first requesting a return will not be accepted. Customers from all countries are responsible for the direct costs of returning the goods to Switzerland.
Cancellations before fulfillment
You may request to cancel your order before it has been fulfilled.
To request a cancellation, log in to your customer account, select the relevant order, and submit a cancellation request. If your order has already been fulfilled or shipped, it can no longer be cancelled. In that case, you may request a return after delivery, subject to the return conditions above.
Exchanges
If you wish to exchange an item, please initiate a return within the return period. Place a new order for your desired item, and we will issue a refund for the returned item once we receive it.
Return shipping cost and labels
Return shipping costs will not be covered by us unless the item is defective or damaged upon arrival.
Domestic returns (Switzerland and Liechtenstein): We can provide a tracked Swiss Post return label for CHF 9.50. This amount will be deducted from your refund. Alternatively, you may arrange the return yourself using a cheaper shipping option of your choice.
International returns (European Union and worldwide): We are unable to provide return shipping labels for international returns, as Swiss Post does not allow us to create return labels for shipments originating outside Switzerland. You are therefore responsible for arranging the return directly with a carrier of your choice and covering the full return shipping cost.
You are also responsible for completing all required customs documentation correctly. We will provide instructions to help you declare the shipment as a return. If incorrect or incomplete customs forms result in customs duties, taxes or other charges, we reserve the right to deduct these costs from your refund.
Condition of returned items
If a returned item arrives in a condition that is not resaleable and the issue is not covered by warranty, we reserve the right to either: issue only a partial refund, reflecting the diminished value of the item; or refuse the return entirely. In either case, you can choose to have the item sent back to you at your own cost. If you decline this option or if we do not receive a response within 14 days of notifying you, the item will not be returned.
Damages and issues on arrival
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
You can exercise this right by submitting a return request through your customer account. If your order has not yet been fulfilled, you may instead submit a cancellation request through your customer account.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds
If your cancellation request is approved before fulfilment, we will refund you to your original payment method.
For returns, we will refund you after we receive and inspect the returned item. Approved refunds are issued to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return or cancellation, please contact us.
Warranty
All our products come with a two-year warranty in accordance with EU consumer protection laws. This warranty covers defects in materials and workmanship that affect the functionality of the product. If your product develops a fault within this period, please contact us to arrange a replacement or refund. Normal wear and tear, misuse, or accidental damage are not covered under this warranty.